{"id":305,"date":"2015-07-05T16:59:12","date_gmt":"2015-07-05T21:59:12","guid":{"rendered":"https:\/\/iscgi.com\/?page_id=305"},"modified":"2015-08-15T06:20:09","modified_gmt":"2015-08-15T11:20:09","slug":"cause-7-approval-of-unnecessary-customizations","status":"publish","type":"page","link":"https:\/\/iscgi.com\/why-are-failures-so-common\/budget-timeline-expectations-not-met\/cause-7-approval-of-unnecessary-customizations\/","title":{"rendered":"Approval of unnecessary customizations"},"content":{"rendered":"<h2>Approval of unnecessary customizations due to inadequate cost\/benefit analysis and lack of business process change analysis<\/h2>\n<p>It\u2019s a trap that is easy to fall into\u2026 senior management delegates the discovery and design effort to staff, and staff asks for all the features they might ever want in the new AMS, LMS, or Website. Staff\u2019s view of what is needed is based on their experience with the old system and the current business processes. The vendor wants to satisfy staff\u2019s requests, so they design customizations and work-arounds, all of which add time and cost to the project. Management approves the timeline and cost without a thorough cost justification or in-depth analysis of how business processes could be changed in order to avoid the customizations and work-arounds. Ironically, many associations end up paying even more to have some of the customizations removed a few years down the line, after they realize that they were not needed after all and that they compromised the vendor\u2019s support.<\/p>\n<p>The <span style=\"color: #808080;\"><strong>Framework<\/strong><\/span> provides a specific methodology for analyzing <strong>Business Process Changes<\/strong>, and ISCG professionals can help document workflow diagrams that are easily understood by both vendors and staff. See <a href=\"https:\/\/iscgi.com\/why-are-failures-so-common\/risks-not-identified\/lack-of-business-process-change\/\">\u201cNo focus on business process change\u201d<\/a> for additional information on the importance of defining business process changes early in your project.<\/p>\n<p>The <strong>Framework\u2019s ROI Value Analysis<\/strong> gives you a tool to analyze potential customizations, and identify the ones that provide the greatest return. Decisions can be made based on what is justified rather than approving everything just because one staff member says \u201cwe need it.\u201d<\/p>\n<p><a href=\"https:\/\/iscgi.com\/why-are-failures-so-common\/budget-timeline-expectations-not-met\/cause-8-scope-creep-during-testing-and-training\/\"><img loading=\"lazy\" decoding=\"async\" class=\"  wp-image-1310 alignright\" src=\"https:\/\/iscgi.com\/wp-content\/uploads\/Next.jpg\" alt=\"Next\" width=\"50\" height=\"51\" srcset=\"https:\/\/iscgi.com\/wp-content\/uploads\/Next.jpg 164w, https:\/\/iscgi.com\/wp-content\/uploads\/Next-150x150.jpg 150w\" sizes=\"(max-width: 50px) 100vw, 50px\" \/><\/a><a href=\"https:\/\/iscgi.com\/why-are-failures-so-common\/budget-timeline-expectations-not-met\/cause-6-not-enough-client-resources-devoted-to-the-project\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft  wp-image-1309\" src=\"https:\/\/iscgi.com\/wp-content\/uploads\/Previous.jpg\" alt=\"Previous\" width=\"50\" height=\"50\" srcset=\"https:\/\/iscgi.com\/wp-content\/uploads\/Previous.jpg 164w, https:\/\/iscgi.com\/wp-content\/uploads\/Previous-150x150.jpg 150w\" sizes=\"(max-width: 50px) 100vw, 50px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Approval of unnecessary customizations due to inadequate cost\/benefit analysis and lack of business process change analysis It\u2019s a trap that is easy to fall into\u2026 senior management delegates the discovery and design effort to staff, and staff asks for all the features they might ever want in the new AMS, LMS, or Website. Staff\u2019s view [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":34,"menu_order":70,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/iscgi.com\/wp-json\/wp\/v2\/pages\/305"}],"collection":[{"href":"https:\/\/iscgi.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/iscgi.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/iscgi.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/iscgi.com\/wp-json\/wp\/v2\/comments?post=305"}],"version-history":[{"count":0,"href":"https:\/\/iscgi.com\/wp-json\/wp\/v2\/pages\/305\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/iscgi.com\/wp-json\/wp\/v2\/pages\/34"}],"wp:attachment":[{"href":"https:\/\/iscgi.com\/wp-json\/wp\/v2\/media?parent=305"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}