Lack of Business Process Change

People are reluctant to change. It is easier and less stressful to keep doing things the same old way. But when it comes to implementing a new AMS, LMS, or Website, you will miss a golden opportunity to transform your business if you do not make Business Process Change a core part of your strategy. You will incur unnecessary costs and risks by customizing your new system to operate just like the old one. The most common cause for systems that fail to deliver the maximum benefits originally envisioned is a lack of focus on business process change.

Determining how to change business processes that have been in place for ages is not easy. Changing business processes may mean changing people’s jobs, restructuring the flow of information between departments, introducing new steps to improve the automation and integration in the workflow, or re-training staff to perform new functions. Although you will have to deal with the inevitable anxiety that comes with change, a new AMS, LMS, or Website may not achieve your ultimate objectives unless you make business process change an integral part of your strategy.

How & when to make Business Process Change a core part of your implementation strategy

The time to begin a business process change initiative is not after your implementation is over, but rather as early in the project as possible. Ideally, you should begin when you are initially formulating your strategy, before you have selected a new system. The greatest benefits are achieved by starting early, but it is not too late if you are already in the middle of the process.


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The Framework guides you step-by-step on how to analyze opportunities for business process change, and how to integrate those opportunities into the selection and implementation of a new AMS, LMS, or Website. ISCG is your partner in this process, collaborating with staff so that ideas for change are embraced rather than resisted.

If you do not integrate Business Process Change into your project as a core objective, then you risk unnecessary customization, higher implementation costs, and a longer timeline to go-live by attempting to make a new system function the same as your old one. Even worse, you risk not achieving the return on investment you envisioned with a new AMS, LMS, or Website system due to the lost opportunities for improvements in customer service, productivity, and marketing capabilities. Ensuring that there is a focus on Business Process Change is surely one of senior management’s most important responsibilities in a new AMS, LMS, or Website project.


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IT Guidance Framework