Why is Business Process Change important?

A recent study by McKinsey & Company found that on average, large IT projects deliver 56% less value than originally predicted. What is the cause of such a dreadful statistic? We believe that not enough attention is given to Business Process Change early in the project. The result is that the same old inefficient processes are simply duplicated on a new software platform, plaguing your organization and limiting your staff and constituents with a system that is underutilized and never fully achieves the benefits originally anticipated.

If you do not make Business Process Change a core part of your strategy from the onset, you risk not fully achieving the return on investment you envisioned with a new AMS, LMS, or Website due to lost opportunities for improvements in customer service, productivity, and marketing capabilities. In addition, you will likely incur unnecessary customization, higher implementation costs, and a longer timeline to go-live by attempting to make a new system operate the same as your old one.

It is rare that a new system will be a perfect fit for all of your existing business processes. How you decide to solve the gap may determine whether or not you achieve the value you envisioned for your new system.


You will realize the greatest value from a new system if you evaluate how your current business processes can be improved to maximize customer service, productivity, and marketing capabilities – and then determine which system will be best at helping you achieve those improvements.

Although it may not be possible to change every process to conform to baseline software, you can avoid unnecessary customizations and stay on the vendor’s upgrade path if you commit to evaluating how your existing business processes can be changed to better fit a new system rather than the other way around.


Contact us to learn more about the

IT Guidance Framework