Why are Failures so Common?
- Risks Not Identified
- Business Processes Remain Unchanged
- Budget & Timeline Expectations Not Met
- Budget & timeline promises made too early
- Inaccurate price quote
- Business process changes not identified early enough
- Scope of integrations not adequately defined up front
- Lack of detailed project plan
- Not enough client resources devoted to the project
- Approval of unnecessary customizations
- Scope creep during testing and training
- Data conversion specs not adequately defined
Business process changes not identified early enough
Business process changes not identified prior to implementation
The best time to begin a business process change initiative is as early in the project as possible. Ideally, you should begin when you are initially formulating your strategy, before you have selected a vendor for the new AMS, LMS, or Website. If you wait until the implementation begins, then the RFP cannot possibly communicate your detailed objectives, and the vendor’s price quote will be inherently inaccurate. The surest way to obtain an accurate budget and timeline quote is to document your desired state in the RFP. The Framework provides a specific methodology for executing a Business Process Change initiative, and ISCG professionals can help document workflow diagrams that are easily understood by both vendors and staff. See “No focus on business process change” for additional information on the importance of defining business process changes early in your project.